Frequently Asked Questions (FAQ)
Here is the updated FAQ section for CraftVerse. I have removed all mentions of the old products (phones, trackers, etc.) and focused entirely on the Brand, Shipping, and your Broken-Item Return Policy.
Frequently Asked Questions
Find answers to common questions about CraftVerse and our service. We are dedicated to providing a seamless experience from the moment you browse our library to the moment you finish your build.
What is CraftVerse? CraftVerse is a premium European brand specializing in high-quality, creative building sets. We focus on "Booknooks" and miniature worlds that serve as both a relaxing hobby and elegant home decor. Our mission is to help you build your own enchanted library with unique, detailed kits you won't find anywhere else.
How long does shipping take? Our products are shipped from our EU fulfillment center in Slovenia. Delivery typically takes 7–11 business days. During periods of high demand, it may take up to 15 days. You will receive a tracking number via email as soon as your order is on its way.
How can I contact you? You can reach us anytime through our Contact Page or by emailing kontakt.craftverse@gmail.com. Our support team typically responds within 24 hours to assist with any questions or concerns.
What is your return policy? We offer a 30-day money-back guarantee if your product arrives damaged or broken. Because our kits are collectible items, we do not accept "change of mind" returns for products in good condition. If your set is damaged, simply send us a photo of the defect, and we will arrange a refund or replacement immediately.
What makes CraftVerse different from other brands? Unlike generic building sets, CraftVerse focuses on the "Booknook" aesthetic—designed specifically to fit perfectly on bookshelves. We prioritize premium materials, unique folding designs, and intricate storytelling details that turn a simple hobby into a piece of collectible art.
Where do you ship to? We currently serve customers all across Europe, ensuring that our magical building kits can reach every doorstep within the EU with reliable, tracked shipping.
Which payment methods do you accept? We accept all major payment methods, including Credit Cards (Visa, Mastercard, Amex), PayPal, and other regional secure payment providers. You can see the full list of options at checkout.